Frequently Asked Questions
Q. I’m trying to purchase but it says there is no shipping option available
Due to Covid the standard mail system used has an expected delivery time of 8 weeks. But with my experience with it so far it’s more then that. I have orders stuck in the mail from February so until I get express shipping solved I disabled international shipping.
Q. I’m a Canadian customer, can I pay in CAD instead?
Yes you can, though it will be handled manually. You would need to e-mail [email protected] with which items you would like then we will be able to send you a payment request in Canadian.
Q. How long would it take to receive my order?
It depends on your location, but to help get an idea it’s broken down to three general regions.
– Canada, should arrive within two week. Shipping is done via a proxy to Canada Post so it takes it a day or two longer to get organized.
– United States, should also arrive in a week but give it two weeks due to post office logistics.
– International (everywhere else), at the moment orders are expected to arrive within 8 weeks, expect longer due to covid though.
Q. What countries do you ship to?
We are able to ship to most countries though if you feel uncertain about your specific country you can e-mail us about it and we will be able to confirm with you if we could.
Q. What can you do if my order is missing items/ arrives damaged?
Each order is double checked to make sure all of the items are in there and protected from shipping damage as best we can, but in event if something is missing/ heavily damage, we will have to handle it on a case by case basis.
Q. Does the price include customs and importing fees?
No it does not, you will have to pay any customs or importing fees for these items yourself. On this note, we have never heard of customers getting these fees in North America.
Q. Is there tracking for my order?
For Canada and the United States yes, you should receive one with the e-mail confirming your order is shipped.
International orders don’t come with tracking by default, but there is a shipping option of USPS Tracked though it’s at an increased cost.
Q. I’m an artist and I’m interested in this stuff. Who do I contact?
You should contact [email protected], then we will get back to you to see if this is something that will be good for you.
Q. Would it be possible to make a box made with merchandise of my art/ game/ series?
We are definetly interested! Contact us at [email protected] and we can see if we can work something out.
Q. Which conventions will you be attending?
It’s a bit difficult to tell which conventions we plan to attend as there are always convention happening. Your best bet is to keep tabs on what we do on Twitter and see what we announce.
You can contact us at [email protected] if you have any questions or feedback. Otherwise, you can stay up-to-date on general order statuses by checking our Facebook or Twitter.
Throwing old stuff here for now until I feel like deleting them
Q. What’s with the * on the Chroneco free sticker promotion?
Sorta like a disclaimer? It’s for each $20 spent base on sale price and stickers are random and only available while stickers are in stock.