FAQ

Frequently Asked Questions

 

Q. I’m a Canadian customer, can I pay in CAD instead?

Yes you can, though it will be handled manually. You would need to e-mail support@moso.moe with which items you would like then we will be able to send you a payment request in Canadian.

 

Q. How long would it take to receive my order?

It depends on your location, but to help get an idea we broke it down to three general regions.
– Canada, should arrive in a week, though give it two so that we aren’t rushing the Canada Post people.
– United States, should also arrive in a week but post office people are sometime slow too.
– International (everywhere else), can arrive within four weeks, would say give it six just to be sure.

 

Q. What countries do you ship to?

We are able to ship to most countries though if you feel uncertain about your specific country you can e-mail us about it and we will be able to confirm with you if we could.

 

Q. What can you do if my order is missing items/ arrives damaged?

Each order is double checked to make sure all of the items are in there and protected from shipping damage as best we can, but in event if something is missing/ heavily damage, we will have to handle it on a case by case basis.

 

Q. Does the price include customs and importing fees?

No it does not, you will have to pay any customs or importing fees for these items yourself. On this note, we have never heard of customers getting these fees in North America.

 

Q. Is there tracking for my order?

For Canada and the United States yes, you should receive one with the e-mail confirming your order is shipped.
International orders don’t come with tracking by default, but you can e-mail support@moso.moe about arranging for tracking.

 

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Artists/ Business

 

Q. I’m an artist and I’m interested in this stuff. Who do I contact?

You should contact support@moso.moe, then we will get back to you to see if this is something that will be good for you.

 

Q. Would it be possible to make a box made with merchandise of my art/ game/ series?

We are definetly interested! Contact us at support@moso.moe and we can see if we can work something out.

 

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Conventions

 

Q. Which conventions will you be attending?

It’s a bit difficult to tell which conventions we plan to attend as there are always convention happening. Your best bet is to keep tabs on what we do on Twitter and see what we announce.

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You can contact us at Mosobox@gmail.com if you have any questions or feedback. Otherwise, you can stay up-to-date on general order statuses by checking our Facebook or Twitter.

There is free shipping for orders $40 or more at the checkout! - Applied after discounts Dismiss